HUBUNGAN IMPLEMENTASI KEBIJAKAN LAHIR PROCOT PULANG BAWA AKTA DENGAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BANYUWANGI PROVINSI JAWA TIMUR

Ricky Ekasari Ramadhani Wicaksana

Abstract


Abstrak

Be born birth got certificate Policy is Banyuwangi government
 policy which is Quick Wins Reforms and bureaucracy of
Banyuwangi local governments in order to provide the ease, speed, accuracy ,
effective and efficient in the process of the birthonline certificate.
This policy was formulated based on the problems facing The Population
And Civil Registration Offices in Banyuwangi district is low awareness
 in the community to have a population administration documents
mainly on the birth certificate. So the authors interested in taking
research titled Relation of ImplementationBe born birth got certificate
Policy To Official Service Population And Civil Registration Service
Qualityin Banyuwangi district.In this study, using a mixed method
research method research to the type of exploratory Sequential
Model with two phases which qualitative and quantitative phase.
 With source data through interviews, literature review and questionnaire.    
The results of this research show the implementation of policies born be born
brought home the deed is not as expected, because there are many
encountered obstacles include lack of human resources employee / officer
related services in information technology, a high rate of people who do
 not have birth certificates in 2015, and the high rate of birth certificates
Offline management through sub-district or Department of Population And
Civil Registration. And quality of service in The Department Of Population
 And Civil Registrationin Banyuwangi still low is still a lack of supporting
facilities at partner hospitals or health centers, within the hospital were
very much with the department of population and civil registration districts
Banyuwangi that makes it difficult to coordinate, causing a delay in publishing
deed. and based on the calculation of the correlation results a significant
relationship between policy implementation and service quality policies brought
home be born birth certificate.

Keywords: Policy, service


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